Logic pursuits
Logic pursuits
BI Managed
Services
Keep your BI platform reliable, resilient, and ready for every business decision.
The success of your BI platform isn't defined at launch. It's defined by how well it performs every day after
go-live.
A modern BI platform doesn’t stop evolving after implementation. Reports change, source systems evolve, data models require tuning, and users depend on timely support to keep analytics reliable. Without a structured operating model, maintenance becomes reactive, technical debt accumulates, and internal teams spend more time resolving issues than delivering new insights. Over time, confidence in the platform declines, slowing down decisions and reducing the value of the original investment.
We help you protect and extend the value of your BI platform through managed services built on deep platform know-how. Our structured support model combines proactive platform operations, governed maintenance, and specialist expertise to keep your BI environment reliable, performant, and continuously improving. This gives you a platform your business can depend on, frees up internal teams to focus on higher-value analytics, and creates a reporting environment that continues to support faster, more confident decisions as your organization grows.
How we
make it possible
Every BI managed services engagement operates on a three-tier support model, which defines ownership, speed of response, and specialization depth. The tier boundaries are set at the start of the engagement and documented in the SLA framework.
- First-line handling of user-facing issues: report access, filter and navigation questions, refresh status, minor display issues, and how-to guidance
- Ticket intake, triage, and resolution or escalation within agreed response targets
- Handled by LP or routed through the client’s existing service desk depending on the engagement model
- Core managed services layer
- Covers report maintenance and enhancement, data model performance tuning, refresh and gateway management, workspace governance, RLS policy updates, platform upgrade testing, usage monitoring, and root cause analysis for recurring issues
- LP owns end-to-end resolution of all L2 tickets within agreed SLA
- Complex platform issues requiring deep data engineering, semantic model architecture, or connector-level expertise
- Covers data pipeline failures affecting BI refresh, underlying platform performance issues, significant data model restructuring, and issues requiring Snowflake, Databricks, or cloud platform intervention
- LP’s senior practitioners handle L3 within the managed services scope or engage the relevant platform support channel
Multiplying outcomes for your business
Report Maintenance and Enhancement
Maintain and enhance reports, dashboards, and data models as source systems, business definitions, and user requirements evolve. Deliver enhancements through a defined sprint cadence agreed at the start of the engagement.
Platform Operations and Performance
Keep your BI platform reliable and performant through proactive monitoring, refresh and gateway management, workspace governance, performance tuning, RLS policy maintenance, and platform upgrade planning and testing.
User Support and Helpdesk
Ensure responsive user support for ticket triage, access issues, navigation guidance, refresh status, and minor display fixes. Integrate seamlessly with your existing service desk or deliver support through an LP-managed helpdesk based on your engagement model.
Governance and Optimization
Optimize your BI estate through usage monitoring, estate rationalization, technical debt reduction, cost optimization, and ongoing governance reviews. Keep reporting aligned with actual business needs instead of accumulating unused reports and stale data models.
Helping your leaders accelerate decisions
Impact tailored for your industry
Maintain operational and financial reporting estates across hospitality operations, including booking, revenue, procurement, and guest analytics. Deliver SLA-backed support and ongoing enhancements as operational systems and reporting requirements evolve.
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Support banking, insurance, and lending reporting estates across portfolio, credit, compliance, and operational dashboards. Combine audit-ready governance, defined access controls, and SLA-backed support to keep business-critical reporting reliable.
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Manage financial and content performance reporting across rights, royalty, revenue, and subscriber analytics. Enhance reporting continuously as the business grows and reporting requirements evolve.
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Sustain investment reporting, fund analytics, and operational dashboards with SLA-backed support and ongoing maintenance. Keep reporting estates, embedded in day-to-day finance and operations workflows, reliable and up to date.
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Maintain clinical, financial, and operational reporting environments. Implement governance and support models designed to meet audit and compliance requirements from day one.
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Manage supply chain, procurement, production, and commercial BI estates. Ensure ongoing support and enhancements as operational systems and reporting requirements change.
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Results you can count on
Data and analytics engagements delivered
Certified practitioners across US, India, and Latin America
SLA priority tiers with defined response targets
